Frequently Asked Questions

How long does my own hair need to be to use clip in extensions? 

 FOR BEST RESULTS, YOUR HAIR SHOULD REACH AT LEAST THE NAPE OF YOUR NECK FOR THE EXTENSIONS TO BLEND IN SEAMLESSLY.

Is Remy hair the only thing to look for when purchasing hair extensions?

No. Although remy hair is an important factor when purchasing extensions, it certainly isn’t the only thing to look for. 
Other important points to find out are how the hair is colored and processed, is the thickness the same from top to bottom, do the clips match the color of hair, etc.

What is Remy hair?

Remy hair is the highest grade of human hair available and is a preferred choice for hair extensions because it achieves the most natural look. 
Remy Hair is considered to be the finest quality of human hair because the cuticles are kept intact and the cuticles all run in the same direction. 
When the hair is collected from the donor, the hair is tied and the direction of the hair is preserved. As the cuticle runs in one direction as on a natural head of hair, it is less likely to tangle. 
Remy hair lasts longer, keeps vitality and shine, and is easier to maintain.

What are clip in hair extensions?

Clip in hair extensions are a quick solution used to provide immediate transformation and can be easily applied in minutes without the help of a hair stylist. 
They require no long term bonding or glues and cause virtually no damage to your natural hair. 
Clip in extensions can be used to extend the length of your hair, provide more volume, or add highlights or lowlights to your natural hair. They are by far the quickest and most versatile way to enhance the look of your hair without damaging your natural hair.

What makes NdN hair and beauty clip in extensions so different from the rest?

Quality 
Hair Secrets extensions are made using premium 100% natural remy human hair of the highest calibre. Our hair extensions undergo extensive manual processing to ensure that all shorter hairs are removed, and that the thickness stays the same from top to bottom. No more thin, wispy ends!

Color Selection 
NdN hair and beauty is super excited to offer the largest color choice of clip in extensions available online. Our superior quality range is available in a large selection of 40 +shades, including blondes, blacks, browns, reds and multi-tonal shades, ensuring you achieve the closest possible color match and the most natural looking result.

Flexibility 
Luxury clip in extensions are available in pieces, giving you the freedom to choose a set suited to your hair type.Luxury clip-in extension set will provide complete volume and length to all hair types.

Can Luxury clip in extensions be colored?

As we offer such an extensive selection of shades, we do not recommend coloring the hair extensions unless it is absolutely necessary. All hair extensions have already undergone a color processing, so further coloring may cause damage of the hair. 
If you do need to color the hair to achieve an exact match, we recommend having your hair extensions professionally colored by a hairstylist who preferably has experience with coloring hair extensions. We highly recommend that a test sample be colored first on the smallest hair extension weft to make sure you obtain your desired color results. We also recommend using a semi permanent color as it is much more to the hair extensions.

Can I sleep with Luxury clip in extensions?

We do not recommend wearing your clip in extensions to bed, as this may cause tangling and/or damage to the clips.

Can I swim with Luxury clip in extensions?

Yes. When swimming with your hair extensions, ensure your hair is either down or tied into a simply ponytail. Do not put the hair extensions in a bun as this can cause severe tangling with both your extensions and natural hair. 
Chlorine and salt water may dry out your hair extensions, so ensure you wash your hair as soon as possible after swimming.

Can I straighten and curl Luxury clip in extensions?

Absolutely! You can straighten, curl and style the hair extensions just as you would your own hair.

How do you put in Luxury clip in hair extensions?

Clip in hair extensions attach quickly and easily to your own hair with small comb-like clips that are sewn directly onto the back of the wefts. 
These clips are opened and then snapped shut onto your own hair. Our clips are lined with a small silicone strip with ensures they stay on super tight and do not slip down your natural hair.

 How long does it take to put in clip in hair extensions?

Clip in hair extensions take less than 5 minutes to apply and only 60 seconds to take out. They are super easy to use and are the quickest and easiest way to transform your look in a matter of minutes.

HOW DO I WASH MY CLIP- IN EXTENSIONS?

The best way to wash your extensions is by gathering all the hair strands together into one ponytail. Then run the ponytail under lukewarm water. Squirt a nickel size worth of shampoo into your palm and lather into hair. If needed, rinse and repeat until the shampoo begins to lather. Next, apply conditioner combing it through the hair using a wide tooth comb to distribute the product evenly and rinse again. Finally, we recommend letting your extensions air dry by using a hanger. The picture below will show you what your hair extensions should look like after they dry. We recommend sulfate free  Shampoo & Conditioner for Human Hair and  Synthetic Hair.

 How to dry wet hair extensions?

I HAVE SUPER SHORT HAIR AND WHEN I WEAR MY EXTENSIONS THE SHORT HAIRS SHOW. HOW CAN I MAKE MY EXTENSIONS LOOK MORE NATURAL?

We recommend taking about 2-3 inches from the nape, braiding and clipping this portion flat against your scalp. Then applying the extensions clip on it, which will eliminate those short hairs. 
 

HOW CAN I PREVENT THE NATURAL HAIR AT MY NAPE FROM GETTING TANGLED WHEN I WEAR CLIP-IN EXTENSIONS?

We suggest always having a wide tooth comb handy to comb out tangles as needed . The friction caused by the rotation of the neck against clothing causes tangling. Combing it out periodically with detangling spray reduces the tangling and prolongs the life of your extensions.

Here are some FAQs about our products. If you have any questions that are not addressed please contact us at NDNHairAndBeauty@gmail.com

WHAT ARE TAPE IN EXTENSIONS?

Tape in extensions are the newest hair extension trend on the market. They are thin tape wefts, 1 inch wide pre-taped hair wefts, that get “taped-in” in between your own hair in “sandwich” like bonds. It is the most requested hair extension method in salons worldwide. This method is 100% natural, requires no tools or chemicals, and lasts up to three months-and the hair is reusable! It takes less than an hour to apply an entire head with zero damage.

I HAVE FINE/THIN HAIR, CAN I WEAR TAPE IN EXTENSIONS?

If you have thin hair, tape in extensions are one of the best hair extension choices for you. Clips will be too bulky and may cause hair loss in the long term for people who have super fine hair. With tape ins your hair is protected from damage and breakage. 

WHERE CAN I GET MY TAPE EXTENSIONS APPLIED?

NdN hair and beauty has many affiliate salons, please email us ndnhairandbeauty@gmail.com to see if there is a salon near you. If there is not, you can also purchase your own hair online and bring it to your nearest salon. If you are a salon owner that wants to be a part of our Salon Directory you can email us and start earning client referrals.

WILL THE TAPE IN METHOD DAMAGE MY OWN HAIR?

If properly installed and maintained, this method will not damage your hair. It is 100% natural and there are no chemicals or tools used. We recommend using one of our Certified Stylists for the best application. Please work with a trained professional experience in tape in application to ensure that the product will work properly zero damage.

CAN I WASH MY HAIR EVERYDAY AND BLOW DRY IT? WHAT ABOUT SWIMMING?

Yes, you can wash your hair and get blowouts without ruining your Luxury tape-in extensions. Our strong tape is extremely durable and lasts, as long as the scalp does not become excessively oily the bonds will stay. We have high quality tape that is strong. You can swim, workout, go on vacation, and not worry about your extensions detaching.

CAN I COLOR MY HAIR EXTENSIONS?

Yes you can. Because our hair is 100% human hair all collections can be dyed. Just note that you should only use semi or demi permanent hair dye. You should never ever lift the color, only deposit it. You want to keep the hair healthy. Color darker, never lighter.

WHICH COLOR SHOULD I GET?

For the best color match we advise that you visit one of our listed salons with a color ring. Each computer monitor can vary so it is best you have a complete match. We have our own color system, if your hair colour is a #4 at another company,  this doesn’t mean it will be a 100% match with our hair colour chart.

What is the return period?

We will provide a full refund or exchange on unworn and unused hair extensions within 7 days of the date that you receive your hair extensions.

When will I receive my refund or exchange?

Refund and exchanges will be processed within 48 hours of receiving your returned item. Please note exchanges will incur a R200 restocking and handling fee.

Do I have to pay for the shipping of my return?

Yes, you are responsible for all return shipping costs. Your order must be shipped back via an insured or trackable method as we cannot be held responsible for any lost or misdirected returns.

Please indicate on the package “RETURN, NO DUTIES” or there is a risk that your package will be returned back to you.

Why are Hair Secrets extensions non-returnable if opened?

Human hair extensions are considered to be a hygienic product. Federal law prohibits the return of human hair products that have been used and that includes “trying them on”. Please inspect your extensions thoroughly for colour, quality and texture before wearing them or trying them on. Used extensions can not be returned for refund or exchange (no exceptions). Please read the return policy thoroughly before making your purchase.

How do I make an exchange or return?

Follow these steps for a return or exchange:

  1. Email us at ndnhairandbeauty@gmail.com with a brief description of why you why like to return or exchange your item. Please do not send back the product until you receive a response from us. We will then provide you with a tracking number via email for your return.
  2. Package the product and invoice properly for shipping. The sales invoice must be included with your return. Not including the invoice or your order number will result in a delayed refund or exchange, as we will not be able to track your transaction & payment information.
  3. All returns must be sent back to us using a delivery service that insures you for the value of the goods. Hair Secrets cannot be responsible for lost or misdirected returns.
  4. Post the package to: 318 Doornlaagte R52, Akwaaba Lodge, Rustenburg, 0300
  5. After we receive your package, allow up to 48 hours for your refund or exchange to be processed.

All NdN hair and beauty extensions must be shipped back unopened in its original packaging and contents or a return/exchange will not be issued.

What is your refund and exchange policy?

NdN Hair and Beauty is happy to provide a full refund (excluding shipping costs) or exchange on hair extensions that have not been opened or worn, and are returned to us in original packaging and condition. Please note, we are unable to offer any refunds or exchanges on hair extensions that are returned to us with the elastic banding removed.