Terms and Conditions
When purchasing hair extensions, be reminded that we only exchange items within 7 days after the purchase date. The hair will only be exchanged in its original packaging and untampered.
If your hair extensions appear faulty due to quality issues, the fault must be reported to us via email to: firstname.lastname@example.org within a maximum of 30 days of the receipt date; this is due to human hair being a consumable item during wear.
Any colouring, toning (including silver and purple shampooing) or tinting of extensions is done entirely at the customers own risk and we will not test, refund or exchange any extensions that have been exposed to the above. All hair extensions must be returned in the original product colour..
Goods are not considered faulty if their condition deteriorates due to poor hair management including heat damage, incorrect aftercare or poor application of extensions.
We do not guarantee the use of our hair extensions whilst on holiday/in warmer climates for various reasons, including discolouration of the hair when coming into contact with swimming pool chlorine and the hair drying out through excess heat. We strongly advise all customers using hair extensions avoid both chlorine and sea water as this can damage hair and hair colour.
We have a no refund policy, only exchange. Make sure to look after your extensions and use correct after care products.
Custom Orders. Pre-made/Custom orders are made according to all YOUR order details (hair colour, length, density, etc.) to meet YOUR specific needs so they are not refundable. The maximum length available is 60cm/ 24″. 100% deposit required before your order is placed at the factory. Custom orders/items take +/- 4-7 weeks to arrive in SA. Custom order prices will vary, please email for quotation.
The lifespan of our hair systems is determined by how well they are taken care of. Usually, lifespan is from 8 months to several years depending on how often they are worn and how well they are taken care of and what chemical treatment it had to undergo when being made. The lifespan for the SILVER and GREY colour hair extensions is between 4-6 months, for the reason that they go through the most chemical processes.
Girl on a Budget: Kindly note there’s no refunds or exchanges for this range. The lifespan for Girl on a Budget is approximately 4 to 6 months, depending on how well you take care of the extensions.